Call Center Representative

Federal Way, WA | Temporary

Post Date: 03/28/2018 Job ID: 20180328-TOMBAH Job category: Office Pay Rate: 15.00 per hour

The Guest Services Representative requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns. 20 positions available - temp to hire potential.

 

Training Schedule:

  • Duration: 2 weeks
  • Monday, April 30, 2018 to Friday, May 11, 2018
  • 9 am to 6 pm

 *** Must be available to work any shift between 6am and 6pm Monday-Sunday ***

 

Responsibilities:

  • Provide extraordinary customer service for all inquiries on products and services.
  • Sell product and place customer orders in computer systems.
  • Follow-up on customer inquiries not immediately resolved.
  • Recognize, document and escalate guest concerns to the Team Leader or Manager.
  • Coordinate the credit approval and fulfillment of all online orders.
  • Demonstrate a sense of urgency.
  • Maintain customer confidentiality.
  • Work collaboratively in team environment to achieve customer, team, department, and line of business commitments

 Requirements:

  • High school/GED Diploma.
  • 1-3 years customer service, phone, and/or online experience required.
  • Customer focused attitude — a customer advocate
  • Demonstrated customer relationship and interpersonal skills.
  • Data entry - attention to detail and accuracy.
  • Demonstrate professional demeanor and portray company core values.
  • Demonstrate clear and professional communication skills - written and verbal.
  • Use a variety of computer programs and systems, at an intermediate level including: Word, Excel, Email, and Internet.
  • Intermediate typing skills.
  • Effectively work as a team player.

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