Dispatcher

Fife, WA | Temporary

Post Date: 03/29/2018 Job ID: 00004999 Job category: Office Pay Rate: 18.00


The Dispatcher works independently and as part of the management team to maintain and increase customer base and drivers.  The Dispatcher interacts with all levels of employees on a regular basis and utilizes independent judgment regarding general business operations and policies.  The Dispatcher coordinates pick-up and delivery of loads with customers, drivers and co-workers and assures delivery of freight to customers on time and to the customer’ s satisfaction.


 


Essential Functions:

  • Ensures all driver loads are covered and on time

  • Confirms drivers have the right equipment for their pick-ups

  • Requests needed paperwork for loads

  • Traces loads/shipments

  • Manages freight volume if issues arise

  • Monitors equipment to move it as quickly as possible to reduce per diem costs for empty equipment

  • Performs or serves as back up for yard checks

  • Issues keys, record sheets and credentials to drivers

  • Monitors on-time performance

  • Prepares tracking reports for customers

  • Issues disciplinary action for drivers that violate company policy; assists in decisions regarding hiring and firing of drivers as needed

  • Communicates with customers and customer service management regarding scheduling appointments and problems that arise with pick-up or delivery of loads; works to ensure customer is satisfied

  • Enters customer loads into system; updates loads when drivers call in

  • Coordinates with vendors for equipment repairs

  • Plans drivers’ dispatch, assigns loads to drivers according to business needs and driver capabilities

  • Communicates with drivers to provide dispatch instructions

  • Assists drivers in resolving complex issues

  • Communicates driver issues to supervisor; issues disciplinary action to drivers as needed

  • Coordinates with other terminals to meet customer needs and ensure all pick-ups are made

  • Prevents any unnecessary company charges or liabilities

  • Maintains record of mileage, fuel used, repairs made and other expenses

  • Other duties as assigned




 


Requirements:

  • Experience in the intermodal transportation industry strongly preferred

  • Associates degree or equivalent combination of education and relative experience

  • Ability to use various computer systems

  • Excellent communication, both written and verbal

  • Ability to read and interpret business reports and daily logs

  • Ability to work under general supervision

  • Flexible; able to work in fast-paced environment

  • Ability to work long hours if necessary to handle special customer requests

  • Ability to exercise discretion and independent thinking regarding the general operation of the business




 

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